Frequently asked questions

Preorder

1- When will my order ship ?
Order will be ship as soon as all items are in stock.

2- What happens when my order is having in stock and preorder items ?
Duclos Toys will put aside what’s in stock until the order is complete. Order will be ship only when all items are in stock. If you want the in stock items to be ship right away you need to send the request by email to sales@duclostoys.com with your order number.

3- Deposit
All preorders requires a minimum deposit of 25% of the invoice total.

Shipping and handling

1- Where’s my stuff ?
Canada & US resident : Post Canada is our transporter and you can track your package here https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1
International orders : no tracking is provided on international small packet service. Normally, you should expect at least 14 days for the delivery depending on your location.

2- What is your handling time ?
1 business day.

3- Shipping address
Paypal users, we do not ship to a different address not listed in buyer’s Paypal account.

Cancel / Change items or order

1- How to I make changes to my order ?
Email us at sales@duclostoys.com with your request.

2- How do I cancel items or order ?
You can cancel items or orders that haven’t entered the shipping process yet by emailing us at sales@duclostoys.com except for preorders. If you want to cancel a preorder, you will loose your 25% deposit.

Return Policy

Money back within 14 days after purchase. Buyer is responsible for return shipping cost.

Payments

1- How do I pay ?
Online orders can be paid with Paypal or credit card.

2- Do I really need a Paypal account ?
No. You have the option to pay with Paypal or Credit Card.

Promotions

All promotions or coupons can be cancel at any times without warning. Please note that our free shipping promo ended on September 9, 2016.